Shimano warrants that Shimano fishing reels are free from defects in materials and workmanship under normal conditions and reasonable use, for one year.
The warranty is effective from the date of purchase to the original purchaser.
This warranty does not cover:
the Shimano reel which has been damaged resulting from normal wear and tear, improper use, and neglect of servicing. Worn or noisy ball bearings or gears and worn or sticky drag plates are all classified as normal wear and tear;
damage by corrosion due to saltwater intrusion;
neglect or damages caused by unauthorized alterations, abuse or incorrect (dis)assembly by an unauthorized technician;
damage occurring during shipment of the Shimano reel;
damage resulting from use of products which are defective or incompatible with the Shimano reel;
if the Shimano reel has been used for rental or commercial purposes;
if Shimano's mark or serial number has been defaced or removed from the reel;
damage resulting from causes other than defects in materials and workmanship, including but not limited to accident, abuse, misuse, neglect, improper assembly, improper repair, improper maintenance, alteration, modification or other abnormal, excessive or improper use.
This warranty expressly provides for the repair or replacement of a defective reel and is the sole remedy of the warranty. Any and all other remedies and damage that may otherwise be applicable are excluded, including but not limited to, incidental and consequential damages.
To make a valid claim under this warranty, please return:
Your reel together with the original, dated invoice or receipt to an authorized Shimano dealer, preferably the dealer it was purchased from (any shipping cost will be at your own expense). Please include a description of the problem you are experiencing with the reel.
If, having inspected the reel, Shimano accepts that the product is defective; Shimano will (in its sole discretion) either repair or replace the product without charge.